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Policies

At KC Photo Video we do our best to keep our customers happy. We do have policies in place for our online business, if you have any concerns or questions feel free to contact us.

Shipping
We ship our orders out within 42 - 72 hours after payment. Any pre order item will ship within this time frame after it has been released. If for any reason you need your package shipped sooner let us know so we can make it happen.

Returns
We do allow for returns for unopened DVDs, please contact us before returning so we can make everything right. Returns are only good for the 30 days. We do not under any condition accept a return for a digital download. Our digital download sales are final.

Customer Service
Please contact us if you have any questions or concerns. We are always looking for feedback so we can improve our store and our products.

Digital Downloads
All digital download sales are final. If you are having issues with a file, please try to download it again or if it is a compressed file, .zip, you will need a zip program like WinZip. These files with a .zip or .z01, .z02, etc.. extension are parts of a download and all will need to be downloaded. You will need a zip program to uncompress the file. The file to open is always the .zip file. For complete games you have the choice of getting the two halves or the entire game at one time. If you have issues please let us know, we are here to help you out.